Services
ERP & CRM in Saudi Arabia
ERP unifies finance, procurement, inventory and HR in one system; CRM does the same for the sales and service relationship. Most Saudi implementations fail for the same two reasons: the process was not agreed before configuration began, and the Arabic localisation — including ZATCA e-invoicing and Hijri date handling — was treated as an afterthought. We front-load both. Implementation without a signed process model is rework waiting to happen.
| Typical timeline | 12–30 weeks depending on module scope |
|---|---|
| Localisation | Arabic UI and documents, Hijri calendar, 15% VAT, ZATCA e-invoicing |
| Migration | Reconciled with evidence before cutover |
| Support | Named support engineer during hypercare |
01Outcomes
What actually changes
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01
One reconciled version of financial and inventory data instead of parallel spreadsheets.
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02
ZATCA-compliant e-invoicing generated by the system rather than assembled manually.
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03
Arabic interfaces and documents that staff will actually use, including correct Hijri and Gregorian date handling.
02What you get
Deliverables
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Process model and gap analysis against the chosen platform
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Configuration, Arabic localisation and ZATCA e-invoicing setup
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Data migration with reconciliation evidence
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Integration with e-commerce, POS, banking and payroll
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Role-based permissions and approval workflows
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Bilingual training and a support handover
03Pricing
What it costs
Cost depends on scope and project requirements. Contact us for a quote tailored to your project.
A note on the number
Indicative bands, excluding 15% VAT. Final scope is quoted after a discovery call.
04How we work
How we deliver this
01
Process definition
Map current finance, procurement and inventory processes and agree the target state in writing.
02
Fit-gap
Test the target process against the platform; decide what is configured, what is customised, what changes.
03
Configure & localise
Build the configuration, Arabic localisation, tax handling and document templates.
04
Migrate & reconcile
Move master and transactional data, then prove the balances match.
05
Go live
Parallel run, cutover, then hypercare with named support.
05Technologies
What we build with
- Odoo
- ERPNext
- Microsoft Dynamics 365
- Zoho
- Salesforce
- ZATCA FATOORA
06Questions we are asked
Questions clients ask
01Why do ERP projects overrun?
Almost always because configuration started before the process was agreed. The second most common cause is data: legacy records are dirtier than anyone expects, and reconciliation gets discovered late. We insist on a signed process model and a data-quality assessment before configuration, which is less comfortable at the start and much cheaper at the end.
Related services
This work is usually commissioned alongside Software Development, Enterprise Portals, E-commerce Development.