Services
Website Care & Support in Saudi Arabia
Website care is the ongoing maintenance that keeps a live site secure, current and fast: applying security patches, monitoring uptime and performance, testing backups, and making the content and template changes the business needs. Most serious website incidents are preventable and follow the same pattern — an unpatched dependency, an untested backup, or a change made directly on production. A care plan exists to remove all three.
| Response time | Same business day for standard issues; 2 hours for outages on the top tier |
|---|---|
| Updates | Applied to staging, verified, then promoted |
| Backups | Daily, restore-tested quarterly |
| Reporting | Monthly written summary |
01Outcomes
What actually changes
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01
Security patches applied on a schedule rather than after an incident.
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02
Backups proven restorable, because someone actually restored one.
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03
Changes made on staging and reviewed before they reach the public site.
02What you get
Deliverables
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Core, plugin and dependency updates, applied on staging first
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Uptime, performance and Core Web Vitals monitoring
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Daily backups with a tested restore procedure
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Security hardening and vulnerability monitoring
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A monthly allowance of content and template changes
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A named engineer and a stated response time
03Pricing
What it costs
Cost depends on scope and project requirements. Contact us for a quote tailored to your project.
A note on the number
Indicative bands, excluding 15% VAT. Final scope is quoted after a discovery call.
04How we work
How we deliver this
01
Onboard
Audit the current site, document the stack, establish staging and access.
02
Stabilise
Clear the backlog of outstanding updates and known issues.
03
Maintain
Scheduled patching, monitoring and backup verification.
04
Improve
Use the monthly allowance on the highest-value change, not the loudest request.
05
Report
A monthly summary of what was patched, what changed and what is at risk.
05Technologies
What we build with
- WordPress
- Git
- Staging environments
- Uptime monitoring
- Lighthouse CI
06Questions we are asked
Questions clients ask
01What happens if the site is hacked?
On a care plan: we take the site offline behind a maintenance page, restore from the most recent clean backup, identify the entry point, patch it, and give you a written incident summary. The reason care plans exist is that this sequence takes hours when backups are tested and access is documented, and weeks when they are not.
Related services
This work is usually commissioned alongside Hosting & Cloud, Web Development, Search Engine Optimisation.